Window Administrator

We are seeking a skilled and dedicated Windows Administrator to provide escalated technical support and maintain the operational efficiency, availability, and security of our IT infrastructure. The ideal candidate will play a key role in managing incidents, problems, service requests, change management processes, and system maintenance. This role includes after-hours support and requires a strong focus on communication, customer service, and continuous technical improvement.

Responsibilities

• Provide escalated technical support for incidents, problems, service requests, and maintenance activities, including after-hours support.
• Log and manage support cases with vendors, ensuring timely follow-up and resolution.
• Perform regular patching of systems to protect against vulnerabilities.
• Administer change management activities related to server upgrades and software installations.
• Review, manage, and maintain automated infrastructure monitoring systems to ensure proactive issue identification and resolution.
• Maintain and continuously improve the operational availability and efficiency of all infrastructure and IT solutions.
• Deliver training and knowledge transfer to end users and IT team members.
• Take ownership of tasks and promote efficient task management practices.
• Collaborate with the wider IT team to enhance the technical skill set in line with operational goals and compliance policies.
• Foster a culture of strong communication and collaboration across departments.

Requirements

• Proven experience as a Windows Administrator or in a similar IT infrastructure role.
• Minimum 3 years of experience in relevant field
• Strong understanding of Windows Server environments, Active Directory, and system patching.
• Familiarity with infrastructure monitoring tools and incident management systems.
• Experience in managing change and release processes in enterprise environments.
• Excellent customer service and complaint-handling skills.
• Strong verbal and written communication skills.
• Effective task and time management abilities.
• Willingness to provide after-hours support as needed.