Job Title: Customer Care Representative
Location: Johar Town- Full time on-site Permanent Job
Working Hours: Monday to Friday, 1PM – 9:30PM
About Fleeto
Fleeto is a fast-growing, customer-centric company providing reliable and innovative transport and logistics solutions. We pride ourselves on delivering exceptional service and fostering a strong connection with our clients through every interaction.
Key Responsibilities
- Manage the credit control function across a portfolio of international clients, primarily in the UK, Canada, and the USA.
- Proactively monitor customer accounts and chase overdue payments via phone, email, and written correspondence.
- Perform credit checks on new and existing clients using approved credit referencing tools.
- Set and review credit limits in accordance with company policy and client risk profiles.
- Resolve billing issues and disputes efficiently to ensure timely collections and maintain positive client relationships.
- Maintain accurate and up-to-date records of communications, payment status, and credit terms.
- Collaborate with internal teams including sales, operations, and legal to support collection efforts.
- Prepare regular reports on aged debt, cash collection performance, and credit risk exposure for management review.
- Recommend accounts for escalation, legal action, or write-off based on company policies.
Requirements
- Minimum 3 years of experience in a credit control or accounts receivable role.
- Previous experience working with clients in the UK, Canada, or the USA is required.
- Excellent written and verbal communication skills in English—professional and confident communicator.
- Strong understanding of credit risk, invoicing, and collection processes.
- Proficient in MS Excel and accounting software (e.g., QuickBooks, Xero, or similar ERP systems).
- High attention to detail, with strong organizational and time management skills.
- Ability to work independently and handle sensitive client relationships with diplomacy and persistence.
What we offer:
- Market Competitive Salary
- Provident Fund
- Healthcare
- Gym Support
- 22 Paid Annual leaves
- Yearly Increments
Job Type: Full-time
Pay: Rs70,000.00 - Rs90,000.00 per month
Application Question(s):
- Can you describe your experience with payment collection or handling overdue accounts?
- How do you ensure clear and respectful communication when discussing sensitive financial matters with customers?
- A customer says they already paid, but your system shows otherwise. What steps would you take?
Work Location: In person