About Us:
FulfillKaro is a dynamic and customer-centric company specializing in warehousing and courier services tailored for eCommerce businesses. We are dedicated to providing seamless delivery services to our clients, ensuring their parcels reach their customers on time.
Key Responsibilities:
- Timely Delivery Management: Ensure all customer parcels are delivered on time by coordinating with courier companies and delivery riders.
- Follow-Up and Issue Resolution: Proactively follow up with courier services and riders to address and resolve any delays or issues that may arise during deliveries.
- Customer Support: Serve as the primary point of contact for customers regarding delivery updates, addressing queries, and providing timely feedback.
- Communication Coordination: Act as a liaison between customers, couriers, and the internal team to streamline parcel delivery operations.
- Report Generation: Maintain accurate records of parcel delivery statuses and generate daily/weekly reports for management review.
- Problem Solving: Identify patterns or recurring issues in parcel deliveries and suggest solutions to prevent future delays.
Qualifications:
- Experience: Prior experience in customer support, logistics, or courier services is a plus.
- Communication Skills: Excellent verbal and written communication skills in [preferred languages, e.g., Urdu and English].
- Organizational Skills: Strong attention to detail and ability to handle multiple tasks effectively.
- Problem-Solving: Quick and effective problem-solving skills with a focus on providing excellent customer service.
- Tech Savvy: Familiarity with tracking software, customer support tools, and Microsoft Office Suite.
What We Offer:
- Competitive salary package.
- Friendly and supportive work environment.
- Opportunities for professional growth and development.
- Chance to be part of a rapidly growing company.
If you are passionate about ensuring customer satisfaction and thrive in a fast-paced environment, we would love to hear from you!
How to Apply:
Send your resume to jobs@fulfillkaro.pk or apply online via Indeed.
Job Type: Full-time
Job Type: Full-time
Application Question(s):
- Please do mention your location
Work Location: In person