We are seeking a skilled and customer-focused Technical Support Engineer to join our team. The ideal candidate will have 2–3 years of experience in troubleshooting, resolving technical issues, and providing exceptional support to clients. This role requires strong communication, problem-solving abilities, and hands-on experience with IT systems or software products.
Key Responsibilities:
- Respond to technical support tickets via phone, email, or chat
- Troubleshoot and resolve hardware, software, and network issues
- Document issues, solutions, and FAQs in the knowledge base
- Collaborate with engineering or product teams on complex issues
- Escalate unresolved problems to higher-level support or development teams
- Assist in onboarding and setup for new clients/users
- Ensure timely and effective resolution aligned with SLAs
Requirements:
- Bachelor’s degree in Computer Science, IT, or related field
- 2–3 years of experience in technical support or IT helpdesk role
- Strong understanding of operating systems (Windows/Linux/macOS)
- Experience with ticketing systems (e.g., Zendesk, Jira, Freshdesk)
- Basic knowledge of networking protocols (TCP/IP, DNS, DHCP)
- Excellent verbal and written communication skills
- Ability to handle pressure and manage multiple priorities
Job Type: Full-time
Work Location: Remote