TopSpot is looking for a skilled CRM Specialist to manage, optimize, and grow our CRM infrastructure—specifically Keap (Infusionsoft).
Key Responsibilities:
- Manage, customize, and optimize CRM systems, especially Keap.
- Develop and maintain CRM automations, workflows, pipelines, and integrations with other tools (e.g., email, SMS, website, payment gateways).
- Collaborate with sales, marketing, and support teams to implement strategies that improve client acquisition, engagement, and retention.
- Build and segment contact lists, manage tagging systems, and set up marketing automation campaigns.
- Generate CRM-based reports, dashboards, and insights to support decision-making.
- Ensure data hygiene and regular CRM audits for clean, actionable customer data.
- Create SOPs, user guides, and provide training to internal teams on CRM usage.
- Stay updated with CRM trends, feature releases, and best practices for Keap.
Required Skills and Experience:
- 2–4 years of hands-on experience with Keap (Infusionsoft).
- Proven track record of managing workflows, campaign setups, and automation in both platforms.
- Strong understanding of sales funnels, customer journeys, and CRM segmentation logic.
- Experience with tools like Keap Campaign Builder, etc.
- Knowledge of API integrations, webhooks, and third-party connector tools (like Zapier or Pabbly) is a big plus.
- Excellent communication skills and ability to collaborate across departments.
- Nice to Have:
- Experience in email marketing, lead nurturing, and funnel building.
- Familiarity with CRMs like HubSpot, ActiveCampaign, or Salesforce.
- Certification in Zoho or Keap CRM is a bonus.
What We Offer:
- Competitive salary based on experience
- Remote work environment
- Growth and learning opportunities in a tech-forward environment
- A collaborative team culture
Job Type: Full-time
Application Question(s):
- Total years of experience using Keap (infusionsoft)?
- Have you been working or running broadcast campaign?
- Are you familiar with Automations and reporting within Keap (infusionsoft)?
- Current and expected salary?
Work Location: Remote
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