Job Description
The Customer Success function is a cornerstone of NIQ Brandbank, playing a crucial role in customer onboarding, adoption, retention, development, and satisfaction for both Brandbank and Etilize solutions.
The Customer Integration function is a vital, client-facing component of NIQ Brandbank. It is responsible for managing the suite of solutions across both Brandbank and Etilize, including associated service levels. This function ensures the efficient ingestion and distribution of all relevant digital product content to meet the needs of our internal teams, stakeholders, customers, industry, and NIQ.
Job Purpose
The Client Integration Data Transformation Specialist is responsible for supporting the successful deployment of new and updated services. This includes managing standard and custom data feeds, creating custom Excel extracts, and integrating with GS1 data platforms. The role is pivotal in ensuring seamless data transformation and integration processes that meet client needs and project specifications.
Job Responsibilities
Bespoke Integration Delivery:
Participate in the delivery of bespoke integrations, whether client-specific or GDSN (Global Data Synchronization Network).
Support data mapping, testing, and deployment activities to ensure accurate and efficient data integration.
Work with detailed data specifications and customer requirements.
Project Management:
Meet project milestones and adhere to client specifications for both inbound and outbound projects.
Collaborate with project managers to ensure timely and successful project delivery.
Knowledge Maintenance:
Maintain up-to-date knowledge of Nielsen Brandbank and local GDSN data models and capture rules.
Continuously update skills and knowledge to stay current with industry standards and best practices.
Understand complex data mapping and transformation procedures.
Collaboration with Consultants and Developers:
Work closely with consultants and developers to create patches and changes that support bespoke data outputs.
Ensure that all changes are thoroughly tested and meet quality standards before deployment.
Data Transformation Logic:
Build out data transformation logic to ensure data is accurately transformed and integrated.
Identify test scenarios and create test data to validate the transformation processes.
Experience in the field of complex data transformation/mapping exercises.
Data Quality Assurance:
Ensure data quality is maintained throughout the transformation process to the NBB Product Library, GDSN Connector, and retailer sites.
Implement quality control measures to detect and correct data issues.
Supplier/Retailer Consultancy:
Provide consultancy services to suppliers and retailers to maintain the relevance and quality of data coverage.
Advise on best practices for data integration and transformation to meet bespoke and standard integration requirements.
Stakeholder Communication:
Maintain regular and effective communication with key stakeholders, including project managers, clients, and internal teams.
Provide updates on project progress, address any issues, and ensure alignment with project goals.
Effective communicator, verbally and in writing, in local and English languages.
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
