Who Are We?
CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex.
The Corporate Awards Manager plays a pivotal role in enhancing the company’s reputation and visibility by strategically identifying, applying for and managing awards and recognitions. This role requires a keen eye for detail, strong project management skills and the ability to collaborate effectively with internal teams and external stakeholders. The ideal candidate will be passionate about showcasing the company’s achievements and driving a culture of excellence and recognition within the organization.
Core Responsibilities (includes, other reasonable duties)
- Research and identify relevant awards, recognitions and accolades for the company.
- Develop strategies to increase the company’s visibility and reputation through awards and recognitions.
- Collaborate with internal stakeholders to gather information and materials for award submissions and ensuring all requirements and deadlines are met.
- Maintain relationships with awarding bodies, industry associations and other relevant organizations
- Developing and managing the awards and recognition application budgets.
- Track and report on the success of awards submissions and their impact on the company.
- Stay abreast of industry trends and best practices in awards and recognitions.
- Preparing and presenting quarterly and annual reports to senior management.
- Keeping informed and up to date on trends and strategies.
Requirements
- Bachelor’s degree in communications, public relations, marketing, business administration or similar.
- 2+ years experience in a similar role
- Industry knowledge/experience in BPO and/or Collections is strongly recommended
- Exceptional Research skills
- Strong written and verbal communication skills in English for preparing compelling award submissions and engagement with stakeholders.
- Ability to manage multiple tasks and projects simultaneously with a sense of urgency and attention to detail.
- Expertise with Microsoft Office Suite or equivalent applications.
This is a Remote position and will require secure, strong internet:
- High-speed internet and must have Ethernet cable connection from the computer to the modem. Minimum speed should be 50 MPBS download and 20 MPBS Upload.
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