We’re looking for a skilled and motivated professional to provide first-level technical support for desktop hardware, software, and IT inventory management. In this role, you’ll troubleshoot issues, swap out hardware, upgrade components, manage IT stock, and support end-users both remotely and onsite. You’ll also play a key part in reporting, trend analysis, and ensuring smooth IT operations across our locations.
Key Responsibilities
- Diagnose and resolve hardware/software issues, including reading error codes and tracing faults
- Perform hardware swaps, component upgrades, and warranty repairs (HP, Dell, Lenovo)
- Assist other service providers’ support staff
- Manage IT inventory: ordering, storage, record-keeping, and reporting
- Produce daily, weekly, and monthly IT stock reports; analyze trends in device failures
- Travel to client sites as required; work staggered shifts as needed
- Maintain accurate records and documentation
If you’re a proactive problem solver with a passion for IT support and inventory management, we’d love to hear from you!
Requirements
Experience Needed- Intermediate level, typically 5 years of applied skills and experience
- Minimum 1–3 years of real onsite working experience
Essential Qualifications
- A+ certification or equivalent (minimum 3 years’ relevant work experience)
- Strong knowledge of Windows OS; familiarity with OSX, iOS, and Android
- Proficient in Microsoft Office, antivirus, and desktop services
- Excellent customer service, communication, and teamwork skills
- Attention to detail and ability to manage multiple tasks and priorities
- Fluent in English (spoken and written)
- Conversational proficiency in the local language
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