Medical Receptionist, Physiotherapy
Department: Physiotherapy & Rehabilitation Services
Entity: Aga Khan University Hospital
Location: Karachi, Pakistan
Introduction:
The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.
Physiotherapy and rehabilitation department at AKUH provides comprehensive inpatient and outpatient services to assist adults and children in improving their physical and neurological disabilities. Psychological, social and vocational interventions are some of the modalities that are employed in order to restore physical functions, minimize pain and disability of the patients.
AKU is an equal opportunity employer and is committed to safeguarding and aims to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between all faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment
Responsibilities:
You will be responsible to:
- Carry out all functions of cashier for the departments, sell crutches, walkers, medical supplies and organize in/outpatient billing activities.
- Handle upset patients and their relatives, add resolve minor verbal complaints.
- Educate and advise patients and their families about how to prevent and improve conditions.
- Deal with patients, professionals, non-professionals, and other visitors over the phone and in person.
- Coordinate staff attendance, preventive maintenance, payroll, infection control, housekeeping, laundry, and bio-medical repairs.
- Arrange patient appointments, make X-rays and medical records available.
- Collect department statistics and present them as needed.
- Order supplies and maintain inventory.
- Ensure compliance with department policies and organizational quality standards i.e., ISO & ICIA.
- 1Carry out all secretarial work for the department.
- Guide patients at the time of registration as per client's needs.
Requirements:
You should have:
- Graduation (minimum requirement)
- Two years of related work experience as a receptionist
- Knowledge of cash handling is preferable
- Proficiency in billing tasks
- Experience in cash handling
- Knowledge of bookkeeping
- Typing and word-processing skills
- Ability to draft memos and letters
- Strong interpersonal skills
- Good command of English (written and verbal)
- Experience in secretarial work
To Apply:
- Only shortlisted candidates will be contacted.
- Comprehensive employment reference checks will be conducted.
