Key Responsibilities:
- Monitor inbound and outbound sales calls to evaluate agent performance.
- Ensure adherence to company policies, sales scripts, and compliance guidelines.
- Document call observations and provide clear feedback using standardized evaluation forms.
- Identify call trends, flag areas for improvement, and report performance issues to QA Leads.
- Collaborate with QA team and supervisors to support ongoing training and coaching efforts.
- Maintain accurate records of evaluations and reports.
- Participate in QA calibration sessions to ensure consistency in scoring.
Requirements:
- O/A level background
- Strong communication and listening skills.
- Good command of English (spoken and written).
- Detail-oriented with a keen ear for tone, clarity, and compliance.
- Ability to work independently in a fast-paced night shift environment.
- Basic computer literacy (MS Excel, Word, call evaluation tools).
Job Type: Full-time
Pay: Rs50,000.00 per month
Application Question(s):
- Would you be interested for QA role there won't be any sales role in this?
- Would you be able to work in night shift? 9 PM to 6 AM?
- Rate your english communication on the scale of 1 to 10?
Work Location: In person
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