Full job description
We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality.
Job Description:
Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
Identify and address customer needs, with a goal of total satisfaction
Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
Follow company guidelines and procedures for communications with minimal supervision
Recommend improvements to company processes for efficiency
Responsibilities:
Build expert, dynamic knowledge of the company’s products and services
Conduct research with available resources to satisfy customer inquiries
Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
Required skills and qualifications:
High school diploma or equivalent
1-2 Years’ experience in a corporate environment
Strong communication skills, including active listening and clear articulation
Ability to solve problems, alleviate conflicts, and escalate tactfully
Ability to multitask, manage time, and prioritize
Ability to work individually and as a team member
Job Type: Full-time
Pay: Rs45,000.00 - Rs50,000.00 per month
Work Location: In person
Job Type: Full-time
Pay: Rs40,000.00 - Rs50,000.00 per month
Experience:
- Clinic : 1 year (Preferred)
Work Location: In person