We are seeking a highly skilled and dedicated System Administrator to provide desktop IT support to internal users. In this role, you will collaborate with our IT and Engineering teams to resolve a range of issues, including security, networking, and application challenges. You will be responsible for supporting both hardware and software needs, ensuring a seamless technology experience for our employees.
Key Responsibilities:
- Desktop Support: Provide comprehensive desktop support, including troubleshooting hardware, software, and phone issues for internal users.
- Onboarding & Offboarding: Manage the onboarding and offboarding processes for all employees.
- MDM Administration: Administer and manage the company’s Mobile Device Management (MDM) solution.
- Application Support: Offer support for the background screening application and other company-specific applications.
- Active Directory Management: Administer and maintain Microsoft Active Directory, ensuring proper user access and security protocols.
- User Education: Educate internal users on the use of hardware and software to enhance their productivity.
- Vendor Coordination: Collaborate with external vendors to resolve any software issues that may arise.
- Networking: Troubleshoot and support network setup and issues to ensure smooth connectivity across the company.
- Security Evaluation: Contribute to the evaluation and improvement of network and company security measures.
- Ticket Management: Participate in routing and resolving application-related support tickets in collaboration with the Engineering team.
- License Management: Maintain site licenses for software across the department and organization.
- Team Collaboration: Work with team members to troubleshoot and support hardware, software, and IT infrastructure needs.
- Project Assistance: Assist in executing technology-related projects, including application deployments and testing.
- Telecommunication Support: Administer the company's communication systems, including telecom, email, and chat.
- Security Team Involvement: Actively participate as a member of the security team.
- Service Requests & Trouble Tickets: Address and resolve service requests and trouble tickets according to established Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
- Business Continuity & Disaster Recovery: Assist in defining, implementing, and maintaining business continuity plans, disaster recovery procedures, and backup protocols.
- Hardware & Software Management: Assist with the installation, administration, and management of hardware, software, and peripheral components.
- Technical Solutions: Analyze business needs and recommend appropriate technical solutions.
- Quality Service: Maintain high service quality by enforcing organizational standards and processes.
- SLA/SLO Compliance: Ensure all tasks meet SLA and SLO standards as defined by management.
- Other Duties: Perform other duties and responsibilities as assigned.
- Education: High School Diploma or equivalent (Bachelor’s Degree preferred).
- Experience:
- 4+ years of experience in PC troubleshooting, Network+, and Security.
- 4+ years of experience in a help desk or related role, providing support for hardware and software solutions.
- Proven ability to explain technical solutions to non-IT professionals.
- Advanced knowledge of Office 365 and Microsoft Office applications.
- Basic knowledge of Microsoft Active Directory.
- Skills:
- Strong interpersonal skills with a friendly and approachable demeanor.
- Ability to multitask and adapt quickly in a fast-paced environment.
- Highly organized with strong attention to detail and the ability to prioritize effectively.
- Team-oriented with a servant leadership mindset and entrepreneurial spirit.
- Strong communication skills with the ability to collaborate effectively across teams and departments.
- Experience with cloud-based networks and Unix shell.
- CRM and VOIP experience.
- Call center support experience.
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
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