Grade Level: L2
Location: Islamabad
Last Date to Apply: August 05th 2025
What is Team Lead Credit Control ?
Team Lead credit control is responsible to oversee nationwide team of credit experts for assessing the creditworthiness of new and existing customers through detailed financial analysis, market intelligence, and, where necessary, on-site evaluations by ensuring consistent implementation of credit policies and risk assessment frameworks across all team operations. Collaborate with cross-functional stakeholders to streamline credit control processes and support business growth while minimizing risk.
The role reports directly to the Head of Billing, Credit & Collections.
What Team Lead Credit Control Does?
Key Responsibilities:
- Monitor nationwide customer accounts to identify potential risks, overdue payments, and emerging credit concerns.
- Drive timely and effective risk mitigation by coaching the team on proactive engagement and escalation procedures.
- Provide regular reporting on team performance and credit risk exposure status to management.
- Develop team capabilities through training, mentoring, and performance feedback to foster a high-performing credit control unit.
- Coordinate with internal and external stakeholders Sales, Billing and Customer Service to resolve disputes and billing queries.
- Prepare aging reports, risk dashboards and bad debt provision inputs.
- Recommend suspensions, write-offs, deposit release and legal escalations for chronic defaulters.
- Support in contract reviews, settlements, and customer reconciliations.
- Conduct credit reviews periodically to mitigate financial exposure.
Key Deliverables:
- Automate existing manual processes to improve efficiency and enhance effectiveness of existing processes.
- Ensure timely and accurate credit evaluations for all new and existing customers.
- Lead the approval process for high-value or complex credit accounts.
- Perform accurate credit evaluations for new and existing clients and recommend appropriate credit limits and payment terms.
- Supervise and mentor the credit control team, setting clear KPIs and SLAs.
- Continuous process improvements and best practice recommendations.
- Support internal and external audits with required documentation and explanations.
What Are We Looking for and What Does It Require to Be Team Lead Credit Control?
Experience and Educational Requirements:
- Bachelor's or Master's degree in a relevant field such as Business Management and Finance.
- Minimum 8 years of experience in Financial Evaluation or Credit Management, or related roles in a B2B environment preferably.
- Strong understanding of Industry practices and financial evaluation criteria.
Soft Skills and Technical Skills Required:
- Leadership skills
- Excellent analytical and problem-solving skills.
- Understanding of accounts receivable, ledgers, and basic accounting principles.
- Awareness of bad debt provisions, credit risk, financial and regulatory regulations.
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day—enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include essential qualities for a positive organizational culture—truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering a customer-obsessed environment.
As one of the largest private sector organizations in Pakistan, our objective is to continue changing the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
