Technical Support Officer

Inbox Business Technologies is a leading IT and services company and we're looking for a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients. This is a unique opportunity to join a dynamic and growing team and to learn new skills in the IT industry.

Responsibilities

• Provide comprehensive IT technical support operations across the organization, ensuring efficient performance and uptime of IT systems. Administer, manage, and monitor desktops, laptops (domain and non-domain), printers, scanners, and other peripheral devices.
• Oversee shift operations and manage service desk activities, including team coordination and vendor management.
• Deliver end-user support in-person, over the phone, and remotely for hardware and software issues including Windows OS, web browsing, email, word processing, spreadsheets, and other business applications.
• Handle the setup and installation of VPN and NCCPL business software on external client terminals, ensuring secure connectivity through PSX LAN, fiber leased lines, or internet.
• Maintain accurate IT inventory records and ensure compliance with ITSM (IT Service Management), ISMS (Information Security Management System), and BCMS (Business Continuity Management System) policies and procedures.
• Understand and meet all legal, regulatory, and contractual IT requirements; in-house training will be provided as necessary.

Requirements

• Bachelor's degree in computer science or a related field.
• Minimum 2 - 4 years of experience in technical support or a related field.
• Strong communication skills with the ability to clearly explain technical concepts to non-technical users.
• Strong technical knowledge of Active Directory; Domain controller and Exchange Server.
• Proficient in Windows Operating Systems and Microsoft Office Suite.
• Skilled in corporate VPN setup and installation, including configuration, customization, and system security hardening.
• Ability to troubleshoot software-related issues such as OS malfunctions, MS Office application errors, system performance bottlenecks, boot/recovery problems, endpoint security, and email setup.