Position: Customer Service Representative – Pakistan (3-Month Contract)
We are seeking a highly motivated and customer-focused individual based in Pakistan to join our team as a Customer Service Representative on a 3-month contract. The successful candidate will be responsible for answering customer inquiries through phone, email, and chat, assisting customers in finding the right products, processing orders, and creating postage labels.
Tasks Include:
- Answering customer inquiries through email, chat, and phone
- Assisting customers in finding the right products on eBay and other marketplaces
- Handling replacements for defective or incorrectly shipped items, and providing a return label for the incorrect items when necessary
- Manually creating shipping labels for orders placed outside of eBay (e.g., AGS Website and other online stores)
- Conducting research on new products with high potential for fast online sales
- Providing quotes to customers in a systematic way
- Communicating confidently and effectively with customers
- Possessing a good understanding of related systems
- Confidently making suggestions for continuous improvement
- Promoting and educating customers about our products
- Cold calling and reaching out to new potential customers
Requirements:
- At least one year of experience as a Customer Service Representative
- Must be good at cold calling
- Must have mechanical experience or be confident answering product-related technical questions
- Must have a clear accent that Australians can easily understand
- Capable of processing customer orders received via phone call
- Able to use suggestive selling to boost sales
- Good knowledge of cars and the automotive industry preferred
- Strong communication and interpersonal skills
- Ability to work independently in a remote environment
- Proficient in using computer applications and CRM software
- Must have a stable internet connection and reliable power supply
- Must have a good computer with sufficient specifications to handle multiple tasks efficiently.
- Must have a quiet, noise-free environment (_calls are recorded and reviewed by our manager for quality assurance_).
- Fluent in English
Working Hours:
Monday to Friday, 8:00 AM to 5:00 PM (Pakistan Time)
Benefits:
- 3-month full-time contract
- PKR 80,000 per month
- Commission opportunities based on performance
We are a small Australian business that sells automotive globes, wiper blades, and other products via online stores, distributors, and mechanics. Join our team and help us provide excellent customer service to our valued customers.
Job Type: Contract
Contract length: 3 months
Pay: Rs70,000.00 - Rs80,000.00 per month
Experience:
- Mechanic: 1 year (Preferred)
Language:
- english (Preferred)
Work Location: Remote