We're looking for a proactive and detail-oriented Technical Customer Support Executive to join our growing team at Paysys Labs. Whether you're a recent graduate or have up to 5 months of experience, this is a great opportunity to kick-start
your career in tech support.
What You'll Do:
- Monitor ongoing projects during your assigned shift to ensure smooth operations.
- Promptly notify clients of any outages using the appropriate communication platforms.
- Respond professionally to client queries via JIRA, email, or phone.
- Regularly review application and database stats for memory, storage, and network connectivity.
- Escalate internal network issues to the Network and Infra team without delay.
- Maintain clear, courteous, and effective communication to support client satisfaction.
- Manage external support tickets via JIRA and email.
What We’re Looking For:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Freshers or up to 5 months of experience in a customer or technical support role.
- Basic knowledge of Linux systems and command-line operations.
- Ability to write and understand basic SQL queries.
- Strong problem-solving and communication skills.
- A customer-focused mindset and a passion for delivering excellent service.
- Ability to work both independently and collaboratively within a team.
Interested candidates can apply on hr@paysyslabs.com with subject line "customer support analyst"
Job Types: Full-time, Fresher
Pay: Rs40,000.00 - Rs50,000.00 per month
Ability to commute/relocate:
- Karachi: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Work Location: In person