We have an exciting opportunity for a diligent and proactive Credit Controller to join our dynamic accounts team. In this role, you will be responsible for overseeing and optimizing our credit control procedures, ensuring prompt payment from our valued customers while promoting positive connections. If you possess excellent attention to detail and exceptional communication abilities, this position offers a rewarding chance to contribute to our organisations growing success.
Responsibilities:
- Ensuring prompt and accurate invoicing, promptly resolving any billing discrepancies that may arise.
- Developing and implementing effective collection strategies to minimize overdue accounts.
- Contacting customers via phone, email, and other communication channels to address outstanding payments, resolve payment issues, and handle any payment disputes.
- Fine management
- Maintaining accurate and up-to-date records of customer interactions, payment agreements, and collection activities.
- Collaborating closely with the sales and customer service teams to address customer queries and concerns, providing exceptional customer service throughout the credit control process.
- Monitoring and reporting on aged debtors, identifying potential risks and opportunities, and communicating them to management.
- Working in collaboration with internal stakeholders to identify process improvements and streamline credit control procedures.
- Staying up to date with industry best practices and legal requirements related to credit control and debt recovery to ensure compliance and optimize credit control activities.
Requirements:
- Previous experience in a similar role or a related finance role is highly desirable.
- Previous experience working with clients in the UK, Canada, or the USA is required.
- Excellent written and verbal communication skills in English—professional and confident communicator.
- Excellent interpersonal and communication skills, with the ability to build and maintain positive relationships with customers.
- Strong negotiation and problem-solving abilities to effectively resolve payment issues and disputes.
- Attention to detail and strong analytical skills.
- Proficiency in using financial software and tools, with knowledge of credit assessment tools being an advantage.
- Knowledge of relevant legal regulations and procedures related to credit control and debt recovery.
- A proactive and results-driven mindset, with the ability to work independently and meet deadlines.
What we offer:
- Market Competitive Salary
- Provident Fund
- Healthcare
- Gym Support
- 22 Paid Annual leaves
- Yearly Increments
Job Type: Full-time
Pay: Rs70,000.00 - Rs90,000.00 per month
Application Question(s):
- What accounting or ERP software have you used in previous roles?
- How do you stay organized when managing multiple accounts?
- Are you familiar with data protection and confidentiality regulations in credit control?
Work Location: In person
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