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Repairs Coordinator (Pakistan – Remote)
Ziprent is a tech-enabled property management company seeking a Repairs Coordinator to join our fully remote team in Pakistan. This role is fast-paced, customer-facing, and requires exceptional attention to detail, strong problem-solving skills, and the ability to keep multiple repair requests moving seamlessly from start to finish.
Key Responsibilities
- Manage repair inboxes and prioritize urgent, time-sensitive, and pending requests to meet service-level agreements.
- Handle inbound repair calls from tenants, vendors, and owners with clear, professional, and empathetic communication; complete same-day callbacks for any missed calls.
- Coordinate vendor dispatch and tenant access, track work orders, and verify completion against Ziprent standards.
- Troubleshoot minor issues when possible and escalate when safety or legal concerns arise.
- Maintain accurate ticket notes for team visibility and follow the Email → SMS → Call escalation process consistently.
- Use internal systems (Front, Dashboard) to assign vendors, update statuses, and close resolved jobs.
- Keep workflow momentum by following up on pending jobs and meeting daily activity targets, including phone time and email volume.
What We’re Looking For
- Native-level spoken English with a completely neutral accent and flawless written grammar.
- Minimum 2 years of customer-facing experience serving U.S., UK, or Canadian clients.
- Highly organized with the ability to manage multiple repairs simultaneously.
- Tech-savvy with strong troubleshooting and decision-making skills.
- Experience in property management, facilities coordination, or vendor dispatch is a plus.
Schedule & Compensation
- Fully remote role based in Pakistan.
- Must be available for one of the following shifts:
- 6:00 AM – 2:30 PM PST
- 10:00 AM – 6:30 PM PST
- 2:00 PM – 10:30 PM PST
- Fixed schedules: Tuesday–Saturday or Thursday–Monday.
- Competitive pay with performance-based growth opportunities.
Why Join Us
At Ziprent, we combine technology with exceptional customer service to keep property management running smoothly. As a Repairs Coordinator, you’ll be the link between tenants, owners, and vendors — making sure every repair is handled quickly, correctly, and with clear communication from start to finish.
Job Type: Full-time
Pay: Rs1,000.00 - Rs1,500.00 per hour
Expected hours: 40 per week
Application Question(s):
- Have you worked for a U.S., UK, or Canadian company in a customer service or client-facing role for at least 2 years?
- Is your spoken English completely neutral-accent and your written grammar at a native level?
- Are you able to work a fixed U.S. business hours schedule, including weekends if required?
Work Location: Remote
