Job Opportunity: Senior Concierge Care Health Coach (Remote)
About Us
We are on a mission to empower individuals to take control of their health through groundbreaking science, intuitive technology, and compassionate coaching. Our vision is a healthier, happier world where everyone understands their wellness condition and feels empowered to act upon it.
Position: Senior Concierge Care Health Coach
Location: Remote (Global)
Employment Type: Full-Time
Job Summary
We are seeking a highly qualified and experienced Senior Concierge Care Health Coach to provide premium support to high-level and complex members enrolled in our weight management program. This role requires the ability to create personalized nutrition plans, deliver advanced technical assistance, and address escalated member concerns with empathy and efficiency.
Key Responsibilities
Develop and implement customized food plans tailored to individual member needs.
Offer comprehensive device training and technical support to ensure members can use our tools independently and effectively.
Maintain active communication via calls and chat, including coverage during evenings and weekends as needed.
Closely monitor member adherence and progress, ensuring ongoing compliance and engagement.
Document member interactions, needs, feedback, and service history in internal systems.
Provide collaborative support to Onboarding Specialists and Junior Health Coaches.
Communicate clearly and proactively with members, offering timely updates and guidance.
Uphold the highest standards of confidentiality, empathy, and professionalism.Contribute to special projects and initiatives that enhance the member experience.
Qualifications
Doctoral Degree Required: Must hold a PhD or MD.
Excellent verbal and written communication skills in English.
Strong attention to detail and commitment to providing an exceptional member experience.
Proven ability to multitask, prioritize, and manage time effectively in a dynamic remote environment.
Demonstrated success in business development or member/client engagement roles is a plus.
Why Join Us? Be part of a purpose-driven organization at the forefront of health innovation. Work remotely with a flexible schedule and a diverse, collaborative team. Make a real difference in the lives of individuals seeking better health and wellbeing.
To Apply: Please submit your CV and a brief cover letter detailing your relevant experience and why you're passionate about this role to [email protected]. Empower health. Inspire change. Join us.
Job Type: Full-time
Work Location: Remote