Job Title: Social Media & Community Engagement Executive (Female Preferred)
Company: HorecaStore.ae
Job Type: Full-time
Location:
- On-site – DHA Phase 6, Karachi (for Karachi-based applicants)
- Remote – For candidates based outside Karachi
- Hybrid (Dubai Optional)
Job Summary:
HorecaStore.ae is hiring a Social Media & Community Engagement Executive to manage online customer interactions, grow our social media presence, and enhance our online reputation. If you're passionate about digital engagement, customer communication, and brand-building, we’d love to hear from you.
Key Responsibilities:
- Respond to comments, messages, and mentions across Instagram, Facebook, TikTok, LinkedIn, and YouTube
- Engage with relevant brands, communities, and hashtags to increase organic reach
- Monitor and manage reviews on Google Business Profile
- Address both positive and negative customer feedback professionally
- Build relationships with loyal customers and potential brand advocates
- Generate weekly and monthly engagement and sentiment reports
- Collaborate with the marketing team on content strategy and customer insights
Requirements:
- 2+ years in a social media or community-facing role
- Excellent written communication in English (Arabic is a plus)
- Familiarity with Instagram, Facebook, LinkedIn, TikTok, YouTube
- Experience managing Google reviews
- Knowledge of social media tools (e.g., Hootsuite, Buffer, Sprout Social) is a plus
- Creative, empathetic, and detail-oriented
- Passion for the HORECA, hospitality, or kitchenware industry is an advantage
Job Benefits:
- Competitive salary
- Creative and growth-driven work environment
- On-site work in DHA Phase 6, Karachi for local candidates
- Remote opportunity for candidates outside Karachi
- Optional hybrid model in Dubai
Job Type: Full-time
Education:
- Bachelor's (Required)
Experience:
- Community Engagement & Growth: 1 year (Required)
- Google Reviews Management: 1 year (Required)
- Google Business Profile (GBP) : 1 year (Required)
Language:
- Proficient in English (Required)
- Arabic (Preferred)
Work Location: In person
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