ZOHO Specialist/ Developer

TopSpot is looking for a skilled Zoho Specialist/ developer to manage, optimize, and grow our CRM infrastructure —specifically Zoho CRM.

Key Responsibilities:

• Manage, customize, and optimize CRM systems, especially Zoho CRM.
• Develop and maintain ZOHO automations, workflows, pipelines, and integrations with other tools (e.g., email, SMS, website, payment gateways).
• Collaborate with sales, marketing, and support teams to implement strategies that improve client acquisition, engagement, and retention.
• Build and segment contact lists, manage tagging systems, and set up marketing automation campaigns.
• Generate CRM-based reports, dashboards, and insights to support decision-making.
• Ensure data hygiene and regular CRM audits for clean, actionable customer data.
• Create SOPs, user guides, and provide training to internal teams on CRM usage.
• Stay updated with CRM trends, feature releases, and best practices for Zoho.

Required Skills and Experience:

• 2–4 years of hands-on experience with Zoho CRM.
• Proven track record of managing workflows, campaign setups, and automation in ZOHO.
• Strong understanding of sales funnels, customer journeys, and CRM segmentation logic.
• Experience with tools like Zoho Campaigns, Zoho Flow, Keap Campaign Builder, etc.
• Knowledge of API integrations, webhooks, and third-party connector tools (like Zapier or Pabbly) is a big plus.
• Excellent communication skills and ability to collaborate across departments.
• Nice to Have:
• Experience in email marketing, lead nurturing, and funnel building.
• Familiarity with CRMs like HubSpot, ActiveCampaign, or Salesforce.
• Certification in Zoho is a bonus.

What We Offer:

• Competitive salary based on experience
• Remote work environment
• Growth and learning opportunities in a tech-forward environment
• A collaborative team culture

Job Type: Full-time

Application Question(s):

• Total years of experience as ZOHO Developer/ specialist?
• Are you familiar with ZOHO automations/ workflows?
• Current and expected salary?

Work Location: Remote