We are seeking a diligent and empathetic Collections Agent to join our dental clinic's administrative team. In this role, you will be responsible for contacting patients regarding outstanding balances, setting up payment plans, and ensuring timely collections in a respectful and professional manner. Your work will play a vital role in supporting the financial health of the practice while maintaining positive patient relationships.
Key Responsibilities:
- Contact patients with past due balances via phone, email, and mail.
- Professionally explain account details and outstanding charges.
- Negotiate and set up payment plans according to clinic policies.
- Update patient records and billing information in our practice management system.
- Monitor accounts to identify and resolve discrepancies or billing errors.
- Collaborate with front desk and billing teams to verify insurance payments and patient balances.
- Escalate delinquent accounts to third-party collection services when necessary.
- Maintain accurate logs of communications and collection activity.
- Ensure compliance with HIPAA, Fair Debt Collection Practices Act (FDCPA), and internal policies.
Job Type: Full-time
Pay: Rs60,000.00 - Rs80,000.00 per month
Application Question(s):
- Are you comfortable working Canadian hours?
Language:
- english (Required)
Work Location: Remote