Company Description
METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
Job Description
- Manage and organize the delivery to be made to customers/client in right quantity and specification
- Being thoroughly informed with orders, stock availability, lead a hands-on and timely efficient delivery along with smooth customer service
- Smooth alignment and relationship with Operations, Store management, HO, Buyers, Field Sales and Delivery team if needed
- To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it
- To update the KPIs on daily basis
- To handle and coordinate customer complaints regarding delivery issues
- To acquire customer feedback on periodical basis.
- To coordinate with head office regarding fuel expenses, KPIs, fixed costing, third party vehicle expenses etc.
- Keep a conducive and learning environment among all team members in order to ensure a healthy, friendly, productive and supportive environment.
- Ensure that each member is adhering to the policies and procedures announced by the management.
- Monitor performance of all team members in order to identify the difference between expected level of productivity and actual productivity.
- Contact with at least 10 customers on weekly bases to understand their needs and expectations, and to know best customers personally.
- Perform analysis of best customers to know them, understand their needs and propose solutions.
Qualifications
Bachelors or Intermediate with 6-8 years of experience
